Your ooias will be delivered to you within Germany with a purchase value of over 30 euros with DHL GoGreen, below with the German Post GoGreen. To Austria, Luxembourg, France and Switzerland, we always ship with the German Post GoGreen.
For an order of 1-2 products, shipping costs 5 euros in Germany and Austria and 10 euros in Switzerland, France and Luxembourg. Shipping is free from three products (from 26,95€) in Germany, Austria, Switzerland, France and Luxembourg. However, the ooia accessories are excluded from the scale discount.
All deliveries are trackable via a tracking number, which you will receive in your shipping confirmation.
Shipping to other countries is not possible at the moment - but we are working on it!
We are very concerned that you are completely satisfied with your ooia. Returns are therefore of course possible: You only have to return ooia within 90 days (unworn, of course) and pay the postage for the return shipment.
To do this, please log into our returns portal here and follow the instructions to print out your returns label.
Once the goods have been checked in the warehouse to make sure they are intact, your money will be credited (within 3-7 business days after our logistics provider receives it).
Please note that ooia cannot be returned if it has already been worn.
An exchange is also not a problem. Here, you bear the cost of the return shipment (just like the return) and we bear the shipping cost of resending your ooia.
Please log in to our returns portal here and follow the instructions to print your returns label.
In the portal, you also specify which ooia you want as an exchange.