Your ooias will be delivered to you within Germany with a purchase value of over 30 euros with DHL GoGreen, below with the German Post GoGreen. To Austria, Luxembourg, France and Switzerland we always ship with the German Post GoGreen.
For an order of 1-2 products, shipping costs 5 euros in Germany and Austria and 10 euros in Switzerland, France and Luxembourg. Shipping is free for orders of three products or more (from 26,95€) in Germany, Austria, Switzerland, France and Luxembourg. However, the ooia accessories are excluded from the scale discount.
All deliveries are trackable via a tracking number, which you will receive in your shipping confirmation.
Shipping to other countries is not possible at the moment - but we are working on it!
It is very important to us that you are completely satisfied with your ooia. Returns are therefore of course possible: you just have to return ooia within 90 days (unworn, of course) and pay the postage for the return.
Please log in to our returns portal here for this and follow the instruction to print your return label.
Once the goods have been checked for integrity at the warehouse, you will be credited (within 3-7 business days of receipt by our logistics provider).
Please note that ooia cannot be returned if it has already been worn.
An exchange is also no problem. Here you bear (just as with the return) the cost of the return and we take over the shipping costs of resending your ooia.
Please log in to our returns portal here and follow the instruction to print your return label.
In the portal, you will also specify which ooia you would like as an exchange.