Within Germany your ooias will be delivered with DHL GoGreen if the purchase value is over 30 Euro, below that with the Deutsche Post GoGreen. To Austria, Luxembourg, France and Switzerland we always ship with the Deutsche Post GoGreen.
For an order of 1-2 products, shipping will cost 5 euros in Germany and Austria and 10 euros to Switzerland, France and Luxembourg. Shipping is free for orders of three or more products ( starting at 26,95€) in Germany, Austria, Switzerland, France and Luxembourg. However, ooia accessories are excluded from the scale discount.
All deliveries are trackable via a tracking number, which you will receive in your shipping confirmation.
Shipping to other countries is not possible at the moment - but we are working on it!
It is very important to us that you are completely satisfied with your ooia. Returns are therefore possible: You only have to return ooia within 90 days (unworn, of course) and pay the postage for the return.
To do so, please log in to our returns portal here and follow the instruction to print your returns label.
Once the goods have been inspected at the warehouse, your money will be credited (within 3-7 business days of receipt by our logistics provider).
Please note that ooia cannot be returned if it has already been worn.
Also an exchange is no problem. In this case (just like with returns) you pay for the return shipping costs and we pay for the shipping costs of resending your ooia.
Please log in to our returns portal here and follow the instruction to print your return label.
In the portal, you will also need to specify which ooia you would like to have as an exchange.