Shipping and return
Your ooias will be delivered to you with DHL GoGreen within Germany and with Deutsche Post GoGreen in the other countries of the EU and Switzerland.
When ordering 1-2 products, shipping costs 5 euros in Germany and Austria and 10 euros in Switzerland, France and Luxembourg. Shipping is free from three products onwards (from 26,95€) in Germany, Austria, Switzerland, France and Luxembourg.
All deliveries are trackable via a tracking number, which you will receive in your shipping confirmation.
Shipping to other countries is currently not possible - but we are working on it!
We are very concerned that you are completely satisfied with your ooia. Returns are therefore of course possible: You only have to return ooia within 90 days (of course unworn) and pay the postage for the return.
Please log in to our returns portal at the bottom of the page and follow the instructions to print out your returns label. Once the goods have been checked in the warehouse to ensure they are intact, your money will be credited to you (within 3-7 business days of receipt by our logistics provider). Please note that ooia cannot be returned if it has already been worn.
An exchange is also not a problem. Here you bear (just like with the return) the costs for the return and we take over the shipping costs of resending your ooia. Please log into our returns portal at the bottom of the page and follow the instructions to print out your return label. In the portal, you will also specify which ooia you would like as an exchange.