Your ooias will be delivered to you within Germany with DHL GoGreen if your purchase is over 30€, below that with the Deutsche Post GoGreen. To Austria, Luxembourg, France and Switzerland we always ship with the Deutsche Post GoGreen.
For an order of 1-2 products, shipping costs 5 € in Germany and Austria and 10 € in Switzerland, France and Luxembourg. Shipping is free when you buy 3+ ooias (from 26,95€) in Germany, Austria, Switzerland, France and Luxembourg. However, the ooia accessories are excluded from the scale discount.
All deliveries are trackable via a tracking number, which you will receive in your shipping confirmation.
Shipping to other countries is not possible at the moment - but we are working on it!
It is very important to us that you are completely satisfied with your ooia . Therefore, returns are possible: you just have to return ooia within 90 days (unworn, of course) and pay the postage for the return.
To do so, please log in to our returns portal here and follow the instruction to print your returns label.
Once the item has been inspected at the warehouse, your money will be credited to you (within 3-7 business days of being received by our logistics provider).
Please note that ooia cannot be returned if it has already been worn.
Also an exchange is no problem. Here you pay (just as with the return) the cost of the return and we pay the shipping costs of resending your ooia.
Please log in to our returns portal here and follow the instruction to print your return label.
In the portal, you also specify which ooia you want as an exchange.