We've got this! You can pair the ooia heating/cooling Pad Hugs with our ooia Brief Hugs. When you purchase a Brief Hugs, one heating/cooling Pad Hugs is already included. However, you can get extra pads as a backup and as additional heating source.
Hidden inside the Brief Hugs are two invisible pockets for the heating/cooling Pad Hugs for relaxation on your lower abdomen or lower back. Together, they're there for you when you need it - whether you're on the couch or out and about rocking your day! Only one ooia heating/cooling pad Hugs is included in the package.
With your purchase you support organizations that promote female empowerment with their projects - here learn more.
You can heat the heating/cooling Pad Hugs either in hot water for 4-5 minutes or in the microwave at 800 watts max for an initial 10 seconds and then another 5 seconds if needed.
The gel in your heating/cooling Pad Hugs is non-toxic. So if the gel pad breaks you don't have to worry, you can just dispose it in the waste.
Please do not heat the heating/cooling Pad Hugs in the oven. Remove the gel pad before you wash your Brief Hugs
The ooia heating/cooling pad Hugs is a carefully selected and specialized product that is safe to use. It complies with current European regulations and standards and is manufactured in Germany.
Foil: PVC-Foil, phthalate-free
Compression gel: water, propylene glycol, sodium carboxymethyl cellulose, denatonium benzonate, dye
Your ooias werden will be delivered to you within Germany with DHL GoGreen if your purchase is over 30€, below that with the Deutsche Post GoGreen. To Austria, Luxembourg, France and Switzerland we always ship with the Deutsche Post GoGreen.
For an order of 1-2 products, shipping costs 5 € in Germany and Austria and 10 € in Switzerland, France and Luxembourg. Shipping is free when you buy 3+ ooias (from 26,95€) in Germany, Austria, Switzerland, France and Luxembourg. However, ooia accessories are excluded from the scale discount.
All deliveries are trackable via a tracking number, which you will receive in your shipping confirmation.
Shipping to other countries is not possible at the moment - but we are working on it!
Es It is very important to us that you are completely satisfied with your ooia. Therefore, returns are possible: You only have to return ooia within 90 days (unworn, of course) and pay the postage for the return.
Please log in to our returns portal
Once the item has been inspected at the warehouse, your money will be credited to you (within 3-7 business days of being received by our logistics provider).
Please note that ooia cannot be returned if it has already been worn.
Also an exchange is no problem. Here (just like with returns) you pay for the return shipping costs and we pay for the shipping costs of resending your ooia.
Please log into our returns portalhere and follow the instructions to print out your return label.
In the portal, you will also have the chance to specify which ooia you would like to have as an exchange.